DUTY MANAGER

As a Duty Manager, you hold a position of highest seniority amongst our frontline staff. In this role, you will help to oversee daily airline flight operations, ensuring efficient flight handling, exceptional customer service, and compliance with airline and regulatory standards. This role involves managing staff performance, resolving incidents, and maintaining service quality through effective resource allocation and adherence to key performance indicators. In this role, you will assist to coordinate with various departments, both internal and external, to ensure all ground operations under your purview runs smoothly and efficiently. The Duty Manager also works closely with airlines to address operational issues, improve procedures, and uphold data protection regulations, contributing to a seamless passenger experience.

Take charge of the various work areas in Passenger Services operations. Broad daily duti...