Duty Manager (Hotel)

Shangri-La's Rasa Sentosa, Singapore

As a Duty Manager at Shangri-La Rasa Sentosa, Singapore, you will lead daily operations and guest service excellence, supervise the Front Office team, and ensure safety and emergency readiness to deliver a seamless and memorable guest experience.

• Lead and coordinate daily hotel operations to ensure smooth and efficient service delivery
• Drive enhancements in guest experience by monitoring arrivals, departures, and service quality throughout their stay
• Supervise, direct, and motivate the Front Office team to maintain high performance and up-to-date knowledge of hotel products and services
• Communicate effectively with colleagues to ensure consistent awareness of hotel offerings and operational updates
• Implement and execute emergency response protocols according to standard operating procedures to safeguard guests and staff
• Manage crisis situations...