Found Description
EOE/AA/Disabled/Veterans
A Duty Manager works closely with Guests to greet, converse and assist with enquiries, especially when VIP or longstay Guests and others are in the hotel lobby.
What will I be doing
- Occupy the hotel lobby and other public areas particularly at busy times
- Engage Guests in conversation and provide general assistance
- Manage record and resolve promptly all Guest complaints
- Meet and greet VIP Guests and major corporate clients upon arrival
- Coordinate the services and special facilities provided to longstay Guests
- Understand all credit procedures and ensure they are applied
- Stay current with all hotel products services policies and emergency procedures
- Monitor Guest satisfaction reports and implement actions to improve results
- Handle record and follow through with management issues or emergencies that arise
- Conduct any Health and Safety proc...