Found Description
Duty Manager
Location: One&Only Royal Mirage, Dubai.
Responsibilities
- Encourage and build mutual trust, respect, and cooperation among team members.
- Serve as a role model to demonstrate appropriate behaviours.
- Manage day-to-day operations, ensuring quality, standards, and meeting the expectations of the guests daily.
- Develop specific goals and plans to prioritize, organize, and accomplish tasks.
- Support handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Support implementation of the upselling program, communicating and ensuring process.
- Ensure compliance with all policies, standards, and procedures.
- Understand and comply with security, health and safety policies and procedures.
- Provide services that are above and beyond for customer satisfaction and retention.
- Improve service by communicating...