Duty Manager Customer Response Center

Job Description

Do you have aircraft systems and structure technical knowledge, have you worked in customer support environments and would you like to progress and develop new skills? Then this job is for you! The A220 commercial aircraft Programme is looking for a person to join our A220 Customer Response Center team based in Mirabel (Québec, Canada), where you will work jointly with the other Airbus departments supporting A220 customers around the world. You will be part of the Customer Response Center team responsible for providing/coordinating required support to enable efficient operation of the A220 fleet worldwide. The team organization is established to promote cross-collaboration autonomously, supporting each other and learning collectively. Your role will be to coordinate the return to service activities between different teams within Airbus for aircraft in AOG condition and/or post abnormal events, set governance data, and provide visibility within the organiz...