Dutch or German -Speaking Team Leader | Customer Support Operations

We are partnering with a leading global customer experience company to recruit a Dutch or  German -speaking Team Leader for an international customer support project.

This is an excellent opportunity for an experienced people manager who is passionate about coaching, developing teams, and delivering operational excellence. As a Team Leader, you will play a key role in motivating your team, driving performance, and ensuring an outstanding customer experience in a dynamic, multicultural environment.

Your Role

• Lead, motivate, and develop a team of Customer Support Advisors
• Monitor individual and team performance, ensuring service quality and operational targets are consistently achieved
• Conduct regular coaching sessions, performance reviews, and one-to-one meetings
• Support the onboarding and training of new team members
• Analyze KPIs and implement action plans to improve productivity, quality, and customer sa...