Dubai IT Service Lead — ITSM, End-User & Ops

A technology services firm in Dubai is looking for an IT Service Engineer to lead and enhance IT service delivery operations. Responsibilities include managing end-user support, overseeing IT service processes, and ensuring compliance with SLAs. The ideal candidate has over 5 years of experience in IT operations with at least 2 years in a senior role, strong skills in ITIL frameworks, and hands-on experience with Microsoft 365. This position focuses on delivering excellent service quality and operational excellence, making it ideal for someone who thrives in a dynamic environment.
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