DTMF IVR Developer - Contact Center

Elevate your career as a DTMF IVR Developer for a Contact Center role in Toronto, ON, working two days a week onsite. You will focus on application development and troubleshooting in an engaging environment.
This position is a 12-month contract requiring 4+ years of experience specializing in DTMF IVR applications through Cisco CVP. Expertise in Cisco Call Studio and VXML Server is essential to the role, along with knowledge of UCCE for integration procedures and CTI variables, ensuring proficient queuing and routing processes.
Key Responsibilities:
• Develop DTMF IVR applications using Cisco CVP
• Create and maintain VXML scripts for interactive voice response
• Integrate applications with UCCE Routing Scripts
• Troubleshoot issues related to Call Studio GUI
• Support Finesse Agent Desktop integrations
Requirements:
• 4+ years of DTMF IVR development experience
• Proficiency in Cisco Call Studio and CVP
• Familiarity with UCCE/ICM and CTI variables
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