Driver Acquisition & Management Manager

Job Responsibilities

1.Driver Acquisition & Recruitment

• Manage end-to-end recruitment process for last-mile delivery riders, including sourcing, screening, interviewing, and onboarding.
• Develop and execute effective driver sourcing strategies through online platforms, communities, referrals, and field recruitment.
• Ensure driver hiring targets are met based on operational needs and expansion plans.

2.Driver Onboarding & Training

• Coordinate onboarding processes including document verification, training schedules, and operational briefings.
• Ensure all new drivers understand company SOPs, service standards, and delivery procedures.

3.Driver Performance Management

• Monitor driver performance metrics such as attendance, delivery completion rate, punctuality, and customer feedback.
• Identify performance gaps and implement coaching,...