Drax IT Service Desk Analyst Role

Elevate your career as an IT Service Desk Analyst with Drax in Prince George, BC, where you'll deliver exceptional IT support to end-users. This role focuses on incident resolution and service request fulfillment.
At Drax, you will ensure that all IT incidents are resolved promptly and efficiently while adhering to Service Level Agreements. Your role will involve collaboration with diverse IT teams and third-party suppliers, aiming for optimal service delivery. Proactively managing the application landscape is crucial for maintaining system availability and performance.
Key Responsibilities:
• Ensure efficient incident resolution per Service Level Agreements
• Assess and fulfill service requests promptly
• Identify underlying problems and suggest improvements
• Collaborate with internal and external IT resources
• Manage application performance and stability proactively
Requirements:
• Proficient in desktop/laptop hardware and MS Office
• Experienced with ...