THE OPPORTUNITY
The Donor Relations Officer is accountable for delivering exceptional donor care, ensuring accurate data processing, providing administrative support, and conducting telemarketing activities to engage, reactivate, and upgrade donors.
KEY RESPONSIBILITIES
Ensure the accurate and efficient processing of donations and related data entry tasks, including sorting, coding, importing, banking and receipting.Manage incoming calls, emails, and written enquiries from donors and supporters, providing timely, friendly, and professional assistance to ensure a high level of donor satisfaction.Conduct outbound calls to re-engage lapsed donors, promote donor upgrades, and strengthen relationships with existing supporters through personalised communications.Maintain and update donor databases with accuracy and integrity, ensuring information is current and complete. Support the ongoing functionality and ...