Found Description
Become a crucial point of contact for operations at Dominion Securities in Toronto. This full-time Service Associate role focuses on relationship management, service escalation, and problem resolution.
The successful candidate will act as a liaison for Front Office personnel in managing operations inquiries and service quality. As a Subject Matter Expert, you will conduct research, monitor service performance, and advocate for effective service delivery. Your analytical skills and relationship management expertise will support improved operations within the organization.
Key Responsibilities:
• Serve as Subject Matter Expert on service escalation
• Research inquiries and resolve operational concerns
• Monitor Service Level Agreement performance actively
• Identify service quality gaps and recommend solutions
• Develop relationships with Service Partners across operations
Requirements:
• 4-year degree or equivalent plus 3+ years’ relevant experience
• 1+ ye...
The successful candidate will act as a liaison for Front Office personnel in managing operations inquiries and service quality. As a Subject Matter Expert, you will conduct research, monitor service performance, and advocate for effective service delivery. Your analytical skills and relationship management expertise will support improved operations within the organization.
Key Responsibilities:
• Serve as Subject Matter Expert on service escalation
• Research inquiries and resolve operational concerns
• Monitor Service Level Agreement performance actively
• Identify service quality gaps and recommend solutions
• Develop relationships with Service Partners across operations
Requirements:
• 4-year degree or equivalent plus 3+ years’ relevant experience
• 1+ ye...