Found Description
Responsibilities
- Execute routine business‑as‑usual (BAU) tasks including document retrieval, preparation of customer communications, processing of PIN mailer requests, and updating relevant systems to ensure accurate and timely service delivery.
- Respond to incoming requests from internal business units, law enforcement agencies, and legal firms in accordance with established procedures and service level agreements (SLAs), ensuring compliance and consistency.
- Perform data entry and conduct control checks across designated systems to maintain high standards of data quality (includes data accuracy integrity) and operational reliability.
- Monitor and follow up on exceptions, e.g., track returned customer mail, replacement card and PIN requests, and other related instructions, ensuring timely resolution in line with documented process guidelines.
- Assist in the collection of operational data and generation of monthly reports, audit docu...
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