Division Lead, Silver Generation Office

You will handle outreach engagement, volunteer management and stakeholder management to sense needs of seniors and support them on their ageing needs. By working collaboratively with volunteers and various agencies and community partners, you will identify, analyse and render support for seniors to age in place through care coordination and referrals.

Client Engagement and Service Operations

• Operationalise engagement strategies through various outreach modalities and ensure optimal deployment of volunteers - Silver Generation Ambassadors (SGAs)
• Sense needs and identify older adults who require additional care and support and to coach SGAs on the same, and consolidate feedback from older adults and partners to track fulfilment, identify and analyse needs in the community
• Ensure that stipulated performance standards are met and execute operation validation as required and ensure engagement quality and outcomes are maintained <...