Distribution Support Representative

Are you passionate about delivering exceptional service and building strong relationships? Join our Distribution Operations team as a Distribution Support Representative and become the go‑to expert for our intermediary partners.

We're looking for a Distribution Support Representative to help protect customer relationships and support long-term business growth. Working as part of a supportive team, you'll engage directly with customers who may be considering cancelling their policies, helping them make informed decisions and delivering positive outcomes. You'll also provide additional support to customers in vulnerable circumstances, ensuring every interaction is fair, compliant and customer focused.

In this role, you'll take ownership of retention cases from start to finish, providing clear and accurate guidance to help prevent avoidable policy lapses. You’ll play a vital role in supporting our distribution partners—ensuring t...