Disruption Management Program Manager at WestJet

Lead operations with WestJet as a Program Manager focused on disruption management. This role emphasizes cross-functional collaboration and advanced decision-support tools for better recovery outcomes.
In this in-person position, you will manage a portfolio of initiatives aimed at enhancing operational effectiveness. Your efforts will involve teams from the Operations Control Centre, Technology, and Product to ensure seamless integration and automation of recovery processes. With a focus on improving predictive insights, you will play a critical role in elevating guest experiences and supporting frontline staff with the required tools.
Key Responsibilities:
• Lead initiatives on disruption recovery through automation and AI
• Build and manage integrated program plans with clear visibility
• Ensure alignment with operational priorities and disruption roadmap
• Engage stakeholders across various teams for successful execution
• Identify risks early to keep programs o...