Found Description
Dispute Resolution Specialist
This role sits at the intersection of operations, data, and fintech infrastructure. You will handle dispute cases that require human judgment, work with banking interfaces, investigate data discrepancies, and directly influence financial outcomes for merchants. No prior experience is required – just attention to detail, focus, and a desire to grow.
Responsibilities
- Handle dispute cases that require human judgment, provider‑specific nuance, or non‑standard workflows
- Investigate data discrepancies between internal systems and provider/network records; detect edge cases, document findings, and work with engineering on root causes
- Identify repetitive manual tasks and streamline them using AI tools, templates, and bulk‑action workflows
- Support new acquirer/PSP onboarding: validate dispute data mapping and act as ops‑side QA before go‑live
Qualifications
- 0–1 yea...