Travel External Dispute Resolution Officer

Brisbane | Hybrid Working | Shape Customer Outcomes Through Fair, Data-Driven Decisions

Are you passionate about resolving complex customer disputes while leveraging insights, technology and continuous improvement to drive better outcomes?

We're looking for a Travel External Dispute Resolution Officer to join our high-performing Complaints team and play a pivotal role in delivering customer-centric, regulator-ready dispute resolution across Australia and New Zealand.

This is an opportunity to work at the intersection of customer experience, regulatory excellence, operational risk, data insights, and continuous improvement, helping shape the future of dispute resolution in a rapidly evolving environment.

Why This Role?

As a trusted subject matter expert, you'll manage complaints escalated through