Dispatcher Service Coordinator Role

Join GDI Ainsworth as a Dispatcher Service Coordinator and enhance your coordination skills. This pivotal role focuses on customer interaction and technical troubleshooting for superior service experiences.
In this position, you will be the first contact for customers while leveraging 3-5 years of related experience. You'll schedule field service workers, manage work orders, and ensure service quality. Your strong interpersonal skills will help resolve issues efficiently, while your organizational skills will aid in tracking performance and customer feedback.
Key Responsibilities:
• Troubleshoot customer concerns and facilitate technical support
• Develop schedules for field service personnel
• Collect and review field service documentation for accuracy
• Act as the voice of the customer in service matters
• Support field personnel and assist in training new agents
Requirements:
• 3-5 years of Dispatcher experience in Mechanical, Plumbing, or HVAC
• Excell...