Found Description
Position Summary: The Dispatcher is responsible for the strategic coordination, routing, and scheduling of field technicians across HVAC, plumbing, and electrical service lines. Serving as the central operational hub between customers, field personnel, and management, this role focuses on maximizing daily efficiency, minimizing technician downtime, and protecting company revenue. The Dispatcher thrives in a fast‑paced environment, actively managing real‑time schedule changes, prioritizing emergencies, and ensuring high‑quality data integrity.
Primary Goal
Optimize the technical team’s day and maximize revenue‑generating opportunities.
Core Focus
Internal logistics, technician routing efficiency, capacity management, and emptying the bucket of service requests.
Key Accountabilities
- Strategic Scheduling & Route Optimization
- Smart Dispatching: Assign service and maintenance calls to technicians based on priority t...