Found Description
Job Location
Burlington Office - Burlington, ON L7L 5V2
Salary Range
$24.00 - $26.00 Hourly
Summary
The Dispatcher is responsible for dispatching service technicians to prevent or rectify service disruptions at customer car wash facilities and provides support for service technicians.
Roles & Responsibilities
- Responsible for interaction with customers to provide support on products and services.
- Respond to disruptions of service.
- Generate quotes for repairs.
- Ensure the appropriate actions are taken to resolve customer problems and concerns.
- Route technicians to service calls.
- Manage service schedules for technicians.
- Perform follow-ups and coordinate warranty work.
- Effectively organize activities to accomplish daily tasks.
- Routinely review the dispatch board and open ticket reports for pending service calls, calls ready for dispatch, and open calls...