Dispatch Team Leader

Pay Range: $55,000 – $65,000/year (based on experience and leadership capabilities)

Work Hours: Monday to Friday, 7:30 AM – 4:30 PM. Some overtime and Saturday dispatch coverage may be required.

Primary Job Function

The Service Dispatch Team Leader plays a key role in ensuring seamless service operations by backing up dispatch, overseeing scheduling accuracy, and supporting the administrative team. This role requires strong leadership and organizational skills, the ability to resolve scheduling conflicts, and accountability for data integrity within ServiceTitan. As the team lead, you will coordinate between departments to ensure technicians are dispatched efficiently, tickets are accurate and complete, and customer satisfaction remains high. You’ll also train new service administrators, monitor call volumes and ticket quality, and assist with warranty, parts, and maintenance agreement management.

Key Respon...