Found Description
RAC is seeking an experienced Dispatch Team Leader to join our Roadside Services team on a 12-month fixed-term contract. This is an exciting opportunity to lead, support and develop a team of frontline Dispatchers while driving team performance, service delivery and continuous improvement across Roadside Operations.
The successful candidate will bring proven leadership experience, strong coaching and people management skills, and the ability to foster a positive, high-performing team culture. You will play a key role in supporting operational outcomes while ensuring our members continue to receive exceptional service when they need us most.
What will you be doing?
This diverse role reports to the Dispatch Manager and is responsible for delivering member service through efficient utilisation of Roadside resources and managing the Member relationship throughout their breakdown experience.
This role operates on a rotating roster of 6:00am to 2:00pm an...