Dispatch Coordinator - Work From Home

The Dispatch Coordinator will support the company by providing customer-facing dispatch, coordination, administrative, and account support services to customers, drivers, insurers, and other stakeholders. This role will help keep operations running smoothly by managing inbound enquiries, coordinating tow truck dispatches, maintaining accurate job records, preparing quotes and invoices, and ensuring timely communication with customers and external parties in a fast-paced, service-driven environment.

• Respond to 15-20 inbound calls per hour from customers, drivers, insurers, and police.
• Allocate and dispatch jobs to available tow truck drivers quickly and accurately.
• Use Linksoft Tow Manager to manage job assignments and updates.
• Answer driver queries regarding payments, locations, and pick-up details.
• Handle quote and invoice preparation for completed jobs.
• Respond to pricing and job verification requests.
• Provide timely updat...