Found Description
Role:
Be the contact person for customers and service technicians
Administer and schedule service technicians in the field, taking into account
product and customer knowledge as well as temporal and spatial availability
Ensure customer satisfaction through compliance with agreed service level agreements while taking into account high economic efficiency
Handle escalations
Ensure service documentation and update if necessary
Requirements:
B2 English
Ability to work independently
Quick comprehension
Benefits:
Buddy program
Onboarding program
Be part of Us:
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersba...
Be the contact person for customers and service technicians
Administer and schedule service technicians in the field, taking into account
product and customer knowledge as well as temporal and spatial availability
Ensure customer satisfaction through compliance with agreed service level agreements while taking into account high economic efficiency
Handle escalations
Ensure service documentation and update if necessary
Requirements:
B2 English
Ability to work independently
Quick comprehension
Benefits:
Buddy program
Onboarding program
Be part of Us:
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersba...