Found Description
Director, Zendesk (CCaaS)
role at
TELUS Digital
Join to apply for the
Director, Zendesk (CCaaS)
role at
TELUS Digital
Overview Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award‑winning digital product consultancy, we design and deliver transformative customer experiences through cutting‑edge technology, agile thinking, and a people‑first culture.
Location
– Hybrid or Remote within the US. Offices: Charlottesville, VA; Durham, NC; Columbus, OH; Boston, MA.
Strategic Priorities
Build and scale a high‑performing CCaaS practice powered by Zendesk and Amazon Connect, achieving revenue and margin targets.
Lead a native‑first Zendesk Contact Center strategy, supporting commercial activity and lighthouse wins.
Establish thought leadership and market differentiation in Zendesk‑powered contact center transformation and AI‑enabled customer exp...
role at
TELUS Digital
Join to apply for the
Director, Zendesk (CCaaS)
role at
TELUS Digital
Overview Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award‑winning digital product consultancy, we design and deliver transformative customer experiences through cutting‑edge technology, agile thinking, and a people‑first culture.
Location
– Hybrid or Remote within the US. Offices: Charlottesville, VA; Durham, NC; Columbus, OH; Boston, MA.
Strategic Priorities
Build and scale a high‑performing CCaaS practice powered by Zendesk and Amazon Connect, achieving revenue and margin targets.
Lead a native‑first Zendesk Contact Center strategy, supporting commercial activity and lighthouse wins.
Establish thought leadership and market differentiation in Zendesk‑powered contact center transformation and AI‑enabled customer exp...