Director, Vendor Management (Fredericton)

The Director, Vendor Management is a critical leadership role within the National Field Operations organization, accountable for building and leading a best‑in‑class vendor (dealer) management capability.
Key ResponsibilitiesVendor Strategy & GovernanceDefine and execute a national vendor management strategy aligned to Field Operations objectives (CX, cost, scalability)
Establish standardized governance frameworks, including performance scorecards, KPIs, and operating cadences
Lead dealer segmentation strategy (e.g., focus on high-impact vendors vs. long tail optimization)
Drive contract strategy, negotiation levers, and vendor optimization initiatives
Find new vendors when neededVendor Performance ManagementOversee performance across all dealers and external technicians, including:Productivity (jobs per tech, utilization)
Quality (repeat visits, first‑time success)
Customer experience (NPS, SLA adherence)Implement structured performance reviews and corrective acti...