Director, Technology Operations (Burnaby)

What this role is all about

The Director, Technology Operations provides strategic and operational leadership for end-user technology services, encompassing the Service Desk and Workspace management. This role is accountable for the reliable, efficient and quality of technology support across the enterprise — enabling workforce productivity and delivering a consistent, secure employee technology experience. The role works closely with Infrastructure, Security, Digital, and People & Culture leaders to align operational services with organizational priorities. Preference will be given to candidates located in British Columbia.

What you’ll do

• Operational Leadership
  • Provide strategic and day-to-day leadership for the Service Desk and Workspace Management teams, setting clear performance expectations and service delivery standards.
  • Develop and maintain an operational roadmap that aligns team activities with organizational...