Director, Service Delivery Management – APAC

Responsibilities

• Define and execute the Service Delivery Management strategy to align with global business objectives.
• Act as the main point of contact for all service delivery matters, managing expectations and ensuring alignment with client needs.
• Lead diverse, effective teams across multiple regions, cultivating a culture of collaboration, clear communication, and continuous improvement.
• Translate strategic goals into measurable operational targets for Service Delivery Management teams.
• Implement innovative delivery practices and leverage technology to streamline operations, reduce manual processes, and improve time‑to‑value.
• Oversee the financial performance of the service delivery function, ensuring alignment with budgetary targets and corporate objectives.

Requirements

• 10+ years of managing C‑suite client relationships and leading enterprise‑level service delivery teams.
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