Director - Sales Franchise Support

JOB SUMMARY  

The Director, Commercial Franchise Support (CALA) is a key member of the CALA Commercial Franchise Support and CALA Owner & Franchise Services Team. This position is tasked with identifying opportunities to improve commercial performance for all franchise hotels in CALA, in any tier or segment, and providing support in multiple languages. The Director provides insights to Franchise Management Company Principals & General Managers on leveraging Marriott systems and programs by recommending revenue management strategies, sales, loyalty, and marketing tactics, and additional services to drive performance. The Director will support the design and implementation of key initiatives, programs, and standards, as well as influence franchise hotels to adhere to certain services where applicable, and assist in shaping new resources, processes and solutions across various disciplines and stakeholders within Marriott Global and Continent teams.