Found Description
Director, Program Management, CX
The Director is personally responsible and accountable for all services and support aspects for major accounts — acting as a single point of contact for the customer. This includes implementation, rollout, and delivery of products and services, as well as business development and generating new business jointly with the sales team.
The Director is also responsible for the performance of the project management community, working closely with the Service's Director to ensure delivery as per agreed KPIs and practices.
General Roles and Responsibilities
- Define and govern project implementation methodology, quality standards, control / governance and continuous improvement for delivered projects and practices
- Full ownership & accountability of projects (Day 1)
- Support Service's Director in developing, building and maintaining effective and highly efficient project management team and drive multi‑mi...