Director of Quality (For Pooling Purposes Only)

Quality Director – Apex

Job Responsibilities

• Define and drive the transactional quality program for the account/region
• Manage a centralized global team to meet the contractual audit compliance requirement each month
• Collaborate with global quality directors in defining the TaskUs quality strategy
• Work side by side with the Global Quality Director, site operation leaders, client services, and other internal and external teams to drive alignment and execution to our customer experience strategy
• Ensure client and internal KPIs are consistently delivered
• Lead strategic initiatives and tactical actions that support the operations teams in meeting and exceeding the Accuracy, CSAT and other targets across sites
• Operationalize best practices and bring next best practices to the table
• Partner with Business Development on new client acquisitions
• Partner with Data Sciences teams to build a robust ...