Director of quality

The Director of Quality is responsible for leading and executing the quality strategy across a key global account within the BFSI sector. This role will span multiple geographies EG. UK, South Africa, Europe, and India, ensuring consistent quality standards, regulatory compliance, and operational excellence across all delivery centers.

The ideal candidate will bring deep expertise in quality assurance methodologies, automation and financial oversight, with a strong understanding of FCA regulations and conduct risk. They will lead a high-performing team to drive continuous improvement, enhance customer experience, and deliver measurable business outcomes.

Qualification & Experience Minimum 10 years in a senior quality leadership role, preferably in BFSI. Proven experience managing quality across multiple geographies. Strong understanding of FCA regulations and conduct risk. Lean Six Sigma Black Belt certification (preferred). Expertise in COP...