Director of Operations - Embassy Suites by Hilton Birmingham

**Position Summary**
The Director of Operations provides senior leadership for hotel operations with primary oversight of Front Office, Housekeeping, Guest Services, and Food & Beverage operations, including Embassy Suites’ Made-to-Order Breakfast and Evening Reception. This role partners closely with the General Manager to ensure seamless hotel performance and serves as the primary operational leader during periods when executive oversight is required.
The Director of Operations is responsible for driving guest satisfaction, operational excellence, financial performance, and team engagement through visible leadership, cross-functional coordination, cross-department collaboration, and disciplined execution.
**Key Responsibilities**
**Hotel & Operational Leadership**
+ Provide senior operational leadership across the hotel, ensuring continuity of operations and consistent decision-making
+ Direct and coordinate the activities of key guest-facing departments to deliver ...