Director of Operations and Client Services

Lead integrated services as Compass Group Canada's Director of Operations, focusing on excellence in client relationships and service delivery. Leverage operational discipline in a multi-service context.
The ideal candidate will have more than a decade of operations leadership experience, particularly in hospitality or complex service environments. You'll serve as the executive relationship manager, ensuring alignment and accountability while implementing best practices in service operations to enhance efficiency and quality.
Key Responsibilities:
• Align cross-functional teams for exemplary client service
• Build and maintain client confidence through leadership
• Design quality control frameworks for onsite operations
• Facilitate clear communication on trends and risks
• Direct high-priority issue resolutions swiftly
Requirements:
• 10+ years in operations leadership positions
• Proven track record with multi-line accounts
• Excellent organizational ...