Director of Network Operations in Toronto

Drive your career forward as the Director of Network Operations at Ericsson in Toronto, Ontario. Focus on customer fulfillment, financial results, and automation in a leadership role.
You will be pivotal in fulfilling contractual obligations while leading a team of Customer Operations Managers. This role requires an exceptional understanding of the Ericsson Networks Domain, effective collaboration with service lines, and a drive to enhance efficiency through automation and AI. You will also be accountable for profitable growth, driving project completions, and maintaining ethics and integrity in a matrixed environment.
Key Responsibilities:
• Fulfill all customer contractual obligations
• Drive quality and cost improvements with Service Lines
• Identify automation and AI opportunities
• Manage changes to contract scopes effectively
• Deliver superior financial results consistently
Requirements:
• Bachelor’s degree in engineering
• Minimum 15 years in telec...