Director of Front Office

We will strive to create and maintain a community of winning talent which feels valued and lives the connection to the brand in whatever we do. We will provide the freedom and support where individuals can demonstrate their skills and abilities; grow and reach their potential in a performance reward driven environment. We will embrace diversity and inclusion and will act honestly and ethically in everything we do; aspiring to be the employer of choice.

POSITION PURPOSE

To ensure that FO, Guest Services, Club and Concierge associates are all on brand, in control and perform their duties as per Sheraton Brand Standards and to build a Service Culture based on Sheraton and Marriott Core Values, Brand Differentiators.

Ensure the effective and professional running of the day to day various FO Guest Services, Club and Concierge departments operations while keeping a strong communication channel to ensure the smooth flow of information.

Develop and lead reve...