Director of Experience Management at Canada Life

Lead the Experience Management Office at Canada Life as Director, focusing on enhancing employee technology experiences through strategic oversight and implementation. Collaborate across teams to optimize digital engagement and service delivery.

This permanent, full-time position entails defining the Experience Management Office's objectives. You will oversee the strategy for measuring and improving technology interactions for employees. This includes the management of digital employee experience tools, analytics, and fostering cooperation among various technical teams.

Key Responsibilities:
• Lead strategy for employee technology experience assessment
• Facilitate communication between tech partners and service teams
• Develop and execute annual service improvement plans
• Drive proactive support initiatives using DEX insights
• Manage employee technology journey projects for improved onboarding

Requirements:
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