Found Description
POSITION SUMMARY
The Director of Client Services is a senior leadership role responsible for the health, performance, and scalability of DECA’s entire client portfolio through the leadership of high-performing client service teams. This role oversees the Key Account Management function by directly managing, developing, and scaling teams of Key Account Managers (KAMs) and Senior KAMs, ensuring exceptional client experiences, operational excellence, and strong retention outcomes.
This position is first and foremost a people leadership role. Success depends on the ability to build, coach, and lead high-performance teams focused on customer service, portfolio management, accountability, and execution at scale.
This individual serves as the connective tissue between clients, account management teams, and internal service divisions. They are accountable for making sure “everything is running smoothly” at scale by anticipating issues before...