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Director of Client Services

Alorica

manila, metro manila, Philippines Full-time June 25, 2026

Found Description

Responsible for directing the qualification, selling, negotiation and implementation of new business opportunities with existing clients. Act as a Customer Advocate regarding existing client solutions.

Key Responsibilities

  • Expand business footprint with existing clients
  • Align Company short- and long-term strategies with client to maintain and expand revenue
  • Oversee all contract renewals and negotiation
  • Present Company solutions based on understanding of client's business issues
  • Act as a strategic manager for internal Company resources as well as client contacts to successfully negotiate, close and implement new business
  • Work with internal teams to structure value proposition to clients
  • Lead negotiations to ensure Company best interests from a business issue and legal perspective
  • Provide leadership and support in crafting client proposals
  • Provide guidance on key deal assumptions...

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