Found Description
Lead the technical delivery of Contact Center as a Service solutions with CIBC in Toronto. As a seasoned leader, you will ensure successful project implementation, integration, and migration in cloud environments.
In this Director role at CIBC, you'll guide the complete delivery of CCaaS solutions. You will oversee teams, manage critical relationships, and facilitate innovation to enhance service delivery. Your experience in technical architecture and project management will drive meaningful change in the organization.
Key Responsibilities:
• Oversee implementation and migration of CCaaS solutions
• Lead and develop high-performing technical teams
• Build strong relationships with internal stakeholders and vendors
• Drive continuous improvement in delivery processes
• Support pre-sales activities and solution design
Requirements:
• 10+ years in technical architecture and CCaaS solutions
• Proven project management and stakeholder management experience
•...
In this Director role at CIBC, you'll guide the complete delivery of CCaaS solutions. You will oversee teams, manage critical relationships, and facilitate innovation to enhance service delivery. Your experience in technical architecture and project management will drive meaningful change in the organization.
Key Responsibilities:
• Oversee implementation and migration of CCaaS solutions
• Lead and develop high-performing technical teams
• Build strong relationships with internal stakeholders and vendors
• Drive continuous improvement in delivery processes
• Support pre-sales activities and solution design
Requirements:
• 10+ years in technical architecture and CCaaS solutions
• Proven project management and stakeholder management experience
•...