Director, Inside Client Partner

Director, Inside Client Partner Department: Infor Consulting Services Employment Type: Full Time Location: Barcelona Description Leadership role responsible for managing the Inside Client Partner team (Compass) in Barcelona while overseeing additional service operations (e.G., Service Desk). This role combines people leadership, operational ownership, and customer growth strategy, with a strong emphasis on hands‑on contribution and stakeholder alignment in a lean environment. A Typical Day in the Life Includes: Leadership & Team Management Lead, coach, and develop the Inside Client Partner team in Barcelona Foster a high‑performance, engaged, and accountable team culture Adapt leadership style to individual team member needs (coaching vs. close guidance where required) Provide hands‑on operational support when needed due to team size and workload Customer & Revenue Ownership Own customer satisfaction, retention, and value realization across accounts Drive revenue through upsell, cross‑...