Director - Infrastructure Services 3

Job Description

• Develop and implement ITSM strategy and roadmap;
• Define ITSM policies, procedures, and standards;
• Collaborate with key stakeholders to ensure alignment of IT services with business needs;
• Oversee IT service desk operations and incident management processes;
• Monitor and continuously improve IT service delivery performance;
• Lead IT service improvement initiatives and projects;
• Ensure compliance with ITIL best practices and industry standards;
• Provide guidance and support to ITSM team members;
• Analyze IT service metrics and KPIs to drive operational excellence;
• Manage vendor relationships and contracts related to ITSM tools and services.

Qualifications

• Bachelors - Computer Engineering
• Bachelors - Database Management
• Bachelors - Information Systems
• Bachelors - Information Technology
• Bachelors ...