Found Description
Details:
Position Title
Director
Location
Gurgaon/Mumbai
Department
Managed Services
Experience
10+ years post Qualification experience
Qualification
CA
Roles & Responsibilities:
- Provide leadership to large team with overall responsibility for client service delivery
- Prior experience in outsourcing sector in share service, industry preferred
- Effectively liaise with internal stakeholders – Operations team, IT, HR etc. and client stakeholders for timely completion of activities
- Engage with client stakeholders and operations team in identifying and implementing process, automation initiatives, effectively monitor transition activities etc. to drive overall efficiency
- Effectively handle client escalations & drive performance improvement
- Ability to upsell and cross sell other services and solutions to...