Director Experience & Operational Excellence

As the Director Experience Fraud and Operational Excellence, you will lead talabat's end‑to‑end experience function across four pillars: Customer Experience, Partner Experience, Fraud Operations, and CX Insights, spanning 8 markets in MENA. You will be accountable for setting and executing multi‑year strategies that drive customer and partner satisfaction, govern multi‑million EUR budgets with direct P&L impact, and oversee the integrity of the platform through robust fraud governance. This high‑impact senior leadership role requires the ability to operate at both a strategic and executional level, influencing product and commercial roadmaps, shaping cross‑functional policy, and developing a team of senior managers and specialists. You will serve as a key voice in the COO leadership team, championing data‑driven decision‑making, operational excellence, and a culture of continuous improvement.

• Customer Experience Strategy & Leade...