Director, Experience Management

Permanent Full Time. The Director, Experience Management Office leads the strategy, implementation, and operationalization of Canada Life’s end user technology experience capability. The role acts as a key liaison between business-aligned technology partners, technology service owners, vendors, and employee-facing support teams to ensure technology services are understood, measured, improved, and delivered in ways that make it easier for employees to do their best work. The mandate is to make digital employee experience a measurable and managed discipline within Technology. The Director will own the Experience Management Office operating model, including Digital Employee Experience tooling (DEX tool), XLA measurement, experience analytics, journey and persona practices, adoption and change management.

What you will do:

• Define and lead the Experience Management Office as the capability responsible for measuring, designing, improving, and enabling employee t...