Director Experience and Operational Excellence

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

As the Director Experience and Operational Excellence you will lead talabat's end-to-end experience function across four pillars—Customer Experience, Partner Experience, Fraud Operations, and CX Insights—spanning 8 markets in MENA. You will be accountable for setting and executing multi-year strategies that drive customer and partner satisfaction, govern multi-million EUR budgets with direct P&L impact, and oversee the integrity of the platform through robust fraud governance.

This is a high-impact senior leadership role requiring the ability to operate ...