Director, Digital Channels

Responsibilities

• Define and execute a digital channels strategy aligned with organisational priorities
• Lead the development and continuous enhancement of web and mobile platforms
• Drive integration of products and services across digital channels with a strong focus on user experience
• Oversee mobile application development and release cycles across app stores
• Monitor performance KPIs and optimise channels using data insights and customer feedback
• Ensure ongoing improvement of usability, accessibility, and engagement
• Manage departmental budgets, performance, and resource allocation
• Collaborate with senior stakeholders and external partners across a complex ecosystem
• Lead change initiatives and support ongoing transformation programmes
• Build and lead high-performing, customer-focused digital teams