Director, CX Strategy & Growth (Remote)

GitLab is seeking a Director, Customer Experience (CX) Strategy to lead the CX Strategy team and shape the post-sales agenda. You will partner with the Chief Customer Officer and collaborate across Customer Success, Renewals, and Professional Services to improve retention, expansion, and long-term customer value.

You will set vision, drive annual planning, and develop KPI frameworks, decision support, and cross-functional programs that translate customer signals into strategic actions and