Director, Customer Technical Services (Contact Center Lead)

Title and Summary

Director, Customer Technical Services (Contact Center Lead)

Overview

Mastercard Cross‑Border Services helps banks, digital providers, and non‑bank financial institutions modernize their Cross‑Border payment services to provide senders (consumers and businesses) with faster, more transparent, and more secure payments through multiple channels and payout methods. Cross‑Border Services specializes in use cases including P2P (remittances), B2P (disbursements), and B2B (business payments) and supports a variety of payout options including bank accounts, mobile money accounts, and retail cash pick‑up. The ideal candidate should have a deep understanding of the payments ecosystem, strong leadership skills, and the ability to drive strategic initiatives.

The Role

This position is a senior leader position, located in CDMX, Mexico. The Director and Contact Center Lead manages the Customer Support organization and all associated act...